For questions about this website, email [email protected]. The inbox is intended for reader feedback, factual corrections, broken links, accessibility observations and questions about how an article is organised. A short message with the page URL and the part that needs attention makes it easier to review the issue.
What we can help with
This site publishes independent, editorial information about PointsBet for Australian readers. You can contact us if a guide contains a confusing explanation, an outdated reference, a formatting problem or a statement that needs checking against a current public source. We also welcome practical feedback about whether the navigation, headings and tables make it easier to compare the website, app, markets, payments and responsible-gambling topics.
When reporting a problem, include the article title or link, a plain description of what you saw and, if useful, the device or browser involved. Do not send a password, one-time code, payment-card number, bank detail, identity document or screenshot containing account information. We do not need those details to review a public page.
Questions for the betting operator
This inbox cannot log a reader into PointsBet, confirm an account, settle a bet, change a limit, approve a withdrawal or explain a private promotion. It also cannot verify whether a current offer applies to a particular person. For those matters, use the official PointsBet website or app, open its current support area and follow the account-specific process shown there. Never rely on an unsolicited message that asks for credentials or directs you to an unfamiliar login page.
The same distinction applies to responsible-gambling support. We can explain general concepts and point readers towards relevant Australian resources, but we cannot activate a break, close an operator account or place a person on a self-exclusion register. Those actions need to be completed through the official operator or the appropriate national or local service.
Writing a useful message
A good correction is specific rather than accusatory. Quote the short sentence that concerns you, explain why it may be inaccurate and, where possible, include a link to a reliable current source. Product terms change, so the date you checked a page is helpful. We may edit an article, add a clarification or remove a detail that can no longer be supported. We do not promise that every suggestion will be published or that every email will receive a personal response.
If you are contacting us about privacy, say whether the request concerns a message you sent, a correction to personal information or a question about cookies. Avoid adding extra personal details while explaining the issue. Requests may need reasonable verification before information is disclosed or changed.
Response expectations and safety
Messages are reviewed as the site’s availability allows. Response times are not guaranteed, and an email reply should never be treated as confirmation of a betting transaction or a live promotion. If you need urgent help with gambling, financial distress or personal safety, contact an appropriate Australian support service rather than waiting for an editorial response.
PointsBet and other betting services are for adults aged 18+. Before opening or funding an account, check the official terms, use a secure connection and decide on limits that fit your circumstances. For website questions, the correct starting point remains [email protected].